Swacchh Bharat - cleaning up corruption

The tremendous stress that the new government is laying on nation building is bound to give results but it would take its time. Nation building demands the toil of generations and definitely does not come cheap. The future, perhaps for the first time indeed looks bright.

One of the fundamental issues that needs to be addressed is the deep-rooted corruption, corruption that has engulfed the entire grassroots to the extent that there is hardly any interaction of the common man with the tantra that is not laced with graft. The common man yes, for the powerful are beyond its grip and the wealthy find a way around it.

Yet not many complain as long as the work is done, for unfortunately corruption has started getting regarded as an inescapable part of the cutting-edge processes.

In my over four decades of working within the system, I never witnessed a serious and concerted drive by my superiors to eradicate this evil from the various organizations. Unfortunate still was the reluctance to even bring this issue on the table and the effort merely remained confined to a review of the working of the assorted vigilance setups without appreciating that it is more of a cultural issue.

The real ease of doing business would indeed come, even for the common man when he does his business with the government at various levels, only when the cutting-edge functions are not laced with graft. For us bureaucrats especially, remaining confined to our comfort zone is the most ideal scenario. Why accept the ills of the system and why try to set it right when our life passes on peacefully handling issues that sound more impressive.

The irony remains that those of us who can change the system remain unaffected by it, and therefore have no stake in the change.

The solution lies in first acceptance of the problem, placing it bang on the table and then going about process reforms with a zeal previously unheard of. Yes, the solution lies in simplification of the various processes that define governance, empowerment of the executive to enable fixing direct responsibility and accountability and having a system of swift redressal of the issues as well as that of exemplary punishment to the delinquent.

The complexity of the tantra is the issue. The plethora of thumb impressions that every decision necessitates ensure that no single bloke can ever be held directly responsible. Such a system only emboldens the inspectors, the keepers of the cutting-edge who demand compensation from the client for every act for which they are getting a salary from the government too.

It is the same for everyone, except the high and the mighty. Whether one is an individual or a corporate, every single interaction with the Sarkar, especially at the cutting-edge level is generally a deal where nothing happens without a consideration.

We have to pause and think. Is it not necessary to go in for reforms – cultural, procedural and structural so that working becomes simpler, graft reduces and delivery multiplies?

Whenever I interact with my friends who are from the corporate world or who are plain simple citizens of the nation, the harsh reality comes out tumbling fast. And my friends on this side of the fence who indulge in governance generally feign ignorance or express helplessness.

We cannot have the mission areas – ease of governance and make in India, compromised by officials embroiled in corruption at the cutting-edge level. Cleansing the muck of decades is definitely not an easy task, yet a task that has to be handled.

One hopes and prays that the massive expectations are not belied.

Armchair Enthusiasts

Armchair enthusiasm is easily the most popular pastime of the citizens of this nation. Passing comments or issuing advisories on all and sundry is what we have become adept at, unfortunately at the expense of our core responsibility.

Ask a man on the street what is wrong with the nation and he shall have answers. He is also almost always available to dispense free advise on all matters under the sun except that in all likelihood he would be messing up the job assigned to him almost regularly and with ease.

The railways is no different. The upper crust that has by now ensured a fair amount of distance between itself and the ground realities keeps itself occupied in fault finding, dispensing free advice and passing value judgement on almost everything that is not directly within their domain. What they have also ensured by now is that matters relating to providing vision and direction to the organization that they purportedly head remain permanently relegated to the back seat.

The heritage sector also has more than its fair share of armchair enthusiasts. With not a shred of contribution that can generally be assigned to them, they continue to pass value judgement and deride efforts at improvements and modernization in the garb of preservation of heritage.

It is indeed sad that this tribe is growing at a rapid pace for it has realized that armchair enthusiasm is perhaps the finest way to remain in the public eye and be noticed as a voice of concern. It is however another matter that in their own little way, they impede delivery in a nation that has been thirsting for it since inception.

Amen!

Think Big Act Small

A simple mantra, yet almost never followed. Half hearted attempts at climbing lofty mountains when even crossing foothills is difficult, is an oft visible sight in sarkari territories especially railways.

The turnaround of the New Delhi Railway Station in time for the CWG was the culmination, not of a mega revival project but of a large number of small yet focussed action plans. And what a turnaround it was that made even the sceptical CAG take notice and record his appreciation in no uncertain terms. This simple turnaround with a massive impact could not happen earlier due to the dilemma that all my predecessors faced in light of the perpetual grand plan running in thousands of crores to give a world class look and feel to this station. A grand uncertainty over shadowing simple yet doable development plans for decades is an unacceptable scenario, a scenario that was accepted and justified at almost all functional and policy making levels in the railways. Sic.

Ambitious plans that generally fall flat on the ground, is the unfortunate ground reality of the sarkari sector in the country. That it is fashionable to talk about grand plans and pedestrian to talk about small matters is a trait that is rapidly taking us downhill.

My arrival in the state of Madhya Pradesh in mid 2004 as the head domo of tourism revived hopes even at the apex political levels. Everyone expected major changes almost immediately and hoping for an impressive response, the chief minister asked me about my plans. My plans were however confined merely to improving my chamber followed by the entire head office, the flagship hotel and then all other seventy odd properties and then only attempt something major. I was clear and hence could clarify to the chief minister that tourist destinations across the state would come on my radar only after setting my house in order, an exercise that would take around a year. The results that subsequently emerged exceeded all expectations and ultimately resulted in positioning the state as the numero uno in tourism.

We have to dream big, yet act small if the situation so warrants it. However the act should always be within the competence of the executive who is responsible for its execution. The reality is unfortunately otherwise. The people who occupy apex levels and are primarily meant to dream and provide leadership are so distant from the ground realities that neither, do they dream nor are they able to avoid becoming another roadblock. It is in the backdrop of this ground reality that it is necessary to instil in all sarkari executives a thought that doing something small is far better than not doing something great. This shall ensure that some things do happen and great plans on paper do not always over shadow small plans on the ground.

The Mumbai Nightmare

The recent incidence of a major fire at Sachivalaya at Mumbai shocked the nation. That an uncontrolled fire could take place literally at the seat of power that too in broad daylight is a shining example of unacceptable scenarios that we have over time learnt to expect as well as accept. The aftermath of the incident saw the media losing little time in questioning the fire prevention and fire redressal systems that apparently led to the catastrophe. The prompt initiation of the blame game and an enquiry, both failed to inspire confidence.

The simultaneous incident of Mahi, a child aged five falling into an uncovered borewell in Haryana is also a mirror of the state of affairs in the nation. Despite the full might of the state being activated for recovering the child from the sixty five feet deep pit, timely recovery of Mahi appears a bleak preposition. And once again there is a clamor at the root of which is our purported failure to learn a lesson from the similar case of Prince that happened around six years ago.

What catastrophe are we facing next? This question is always on the minds of the common citizen, for India is not the United States of America where one shattering episode is enough and never repeated. The 9/11 incident to be precise, howsoever horrific it may have been, had been enough to stir a nation into action and say “So far and no further”. A resolve so strong and so successfully implemented, that the country has since then not witnessed even a single act of terrorism.

But India is different. We have a brand new disaster almost every month. It may be a major fire, an act of terror, an accident or even children falling into uncovered borewells, incidents that shock and lead to widespread outrage and anguish, yet to no avail. The incident that is more of a symptom than a disease in itself is conveniently forgotten in a few days and remembered only when something similar happens somewhere else. 

When shall we learn to differentiate between a symptom and the disease it causes? Yet, it is sad that platitudes not resolves continue to be mouthed by the men who matter. The blame game remains on, only the subject matter keeps on shifting and what the nation gets are mere assurances of taking necessary action to ensure that such incidents do not recur. All till the next incident surfaces.

And then the whole story gets repeated again ad-infinitum.

The cause of such incidents that happen with amazing regularity has perhaps much more to do with the way things are made to happen in the realm of the governments. Expecting an isolated sector to perform well in isolation shall always remain a futile expectation. The fact however remains that in this country of over a twelve hundred million, we have miserably failed in even providing the basic necessities of sanitation, housing, education and food after almost sixty seven years of existence as a free nation. Does this not raise eyebrows, or have we started accepting this stark reality as fait accompli? I bet we have! Moreover how does one expect a nation that has been only a limited success in certain areas, be expected to do exceedingly well in all sectors. Yes we have entered the select club of atomic powers and space, but to what avail. We still have widespread poverty and beggers can be seen thronging the roads almost everywhere. 

 

The delivery orientation of the various organs of the state needs to be looked at in depth. The decision making and implementation mechanisms need overhaul. The delivery mechanisms in vogue in governments cutting across sectors and states, exceptions apart, have since independence remained archaic and over complex, thereby enabling only a cosmetic treatment of even minor issues plaguing the nation. The fault lies in the system that was designed to rule over a foreign populace, but being continued in a democratic setup in almost its original form with mistrust being at the core of it, and that hampers delivery. The complexity of the tantra leads to low productivity and massive corruption that touches the lives of the ordinary citizen almost always. 

How does a nation that accepts rampant corruption as a way of life, expect its organs to be efficient in delivery orientation and prevent the occurance of incidences that we inspired by the regularity are even forgetting to abhor. Yes, corruption exists even in the developed world but there it has neither emerged as a way of life, nor affects the common citizen in the manner it does here. It is perhaps only in India where a common citizen is unable to get anything done from the sarkari system, be it getting an FIR registered, a ration card, an electricity connection, a contract or the house registered without the customary greasing of palms. Here any act that requires interaction with the Governmental machinery is invariably sticky with exceptions that are a rarity. 

If we as a nation are really concerned that the nightmare like the one in Mumbai or in Haryana are not repeated, a determined effort to bring probity in public life will be needed. Integrity will then have to take a front seat, but that would also need a churning of the entire system of governance, decision making and implementation. Easier said than done, but nation building, peace and prosperity do not come easy or cheap. A hefty price would have to be paid either way. Are we ready?

Why America is Great?

The Clinton episode shook America, but subsequently the candid confession of the President once again proved the greatness of America as a nation. How many of us, politicians or otherwise would candidly accept their guilt, that too in front of everyone? Our sincere attempts to cover up our shortcomings, ultimately boomerang making the situation messier.

America is also great because of the dignity of labor. Men there are generally not assessed or ranked in the social circles because of their job profile. The dignity provided to each and every single member of the society is also a reason why America is great.

"Satyamev Jayate" is our slogan, but we rarely believe in it and hardly ever practice it. The indian society survives on falsehood. But on the other hand, the American society lays tremendous premium on truthfulness in all matters, official and personal.

A smile on every face is what one finds while walking in America. On the other hand, walking on streets in Indian cities one would come across people with a frown on their generally morose faces as if they are handling onerous responsibilities of the nation. Official meetings are also drab and dull with each trying to impress the other with his work or a false notion of responsibilities that generally do not exist.

Here we are busy and remaining busy, whether there is any output or not, is considered creditable. There they are delivering, remaining busy is just not important.

And most importantly, we shall forever continue to have potential because we are preserving it carefully. On the other hand America is fiercely consuming its potential. Yet we seek credit for having potential. How immature!

Ideas stink

Ask the man on the street about ideas to improve the country. He would know exactly. Except that in all probability he would not know how to improve his own organization or his own personal delivery in the job that he is in.
This is perhaps one of the biggest tragedies of this country. Everyone knows exactly how the other person or organization should be functioning, but he or she is not prepared to do anything about his own sphere of influence.
And so in the sarkari sector, of which I am very much a part, everyone is busy generating, delivering or accepting ideas. Converting those ideas into physical activity on the ground level is generally and conveniently missing. There are exceptions ofcourse.
My staff often cribs about my dictatorial tendencies, but it is a fact that I do not encourage ideas from my subordinates, except those that directly pertain to the specific individuals sphere of influence or control. Yes one is permitted to give ideas about other peoples sphere of activities very rarely and that too in a positive manner, not as a measure to pull down the other guy or to show oneself off. A free flow of ideas can be generated by an individual only if he has excelled in his own sphere of activities, the excellence being substantiated by state/national level awards. Not otherwise.
And this banning of free flowing ideas has helped me in achieving excellence in almost all my postings, be it in the railways or elsewhere. Wastage of time is minimized, the time so saved getting utilized productively.