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Monday, April 18, 2011

Concern for clients!

In the wee hours of the day, three coaches of the Mumbai Delhi Rajdhani express train caught fire and the truncated train arrived New Delhi late afternoon. Officials from the railways and hordes of media were at the station to receive the passengers.

Occasions like these, when the members of the public come face to face with an event that could have turned into a disaster are often laced with frayed tempers. This occasion was however surprisingly different. Instead of frayed tempers, the passengers of the affected coaches were almost unanimous in their display of gratitude for the railway staff on the train who by their prompt and also courteous action were able to avert any injury to passengers. The prompt assistance and facilitation by the officers and staff at the New Delhi railway station added to the feel good factor for the passengers.

Yes, the sarkari tantra can be extremely prompt and also courteous, almost at par with the private sector, especially during testing times. Something to feel good about.

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