The turmoil within - continues

Air India is now slowly getting back on track, yet it is still miles to go before one can relax and watch the planes fly, albeit without the need to constantly worrying and fretting.

Eight months at the helm of the national carrier has been a hectic affair. With almost everything in disarray, be it operations or engineering, public image or commercial, finance or even personnel, it was fairly obvious even to a novice like me that what this organization indeed lacked was that one magical word “leadership”. I wonder why the powers that be never appreciate this basic realization, here there and everywhere. And therefore the never ending search for solutions that always failed to deliver.

Earlier I always believed that the great indian railways was the mother of all bureaucracies, but not any longer. Here at the national carrier the ridiculousness of the process and the diehard belief therein has been carried to a mind boggling extent. And the gross failure to look after the human resource while at the same time cursing the organization for its failure to look after oneself is by itself a joke.

The market is there for the taking, yet procrastination that the company has of late come to specialize in has ensured that the failure to make hay while the sun shines is always delved after the time has passed. Our recent successes in all the new flights that we mounted has strengthened my belief in the power of the gut and risk taking, an art in which all the successful industrialists of the nation have been excelling in since time immemorial. Yet we never learnt so far!

The tremendous potential of an individual, that is often explained as “kundalini jagran” in all ancient hindu texts has also never been understood. How can an organization that loses no opportunity in deriding its own men and making them unhappy, find faults with them for lack of deliverance is what I have always failed to fathom. And it is not merely air india, similar has been my experience though on a lower scale during my stints with the lifeline of the nation or the hospitality majors at the national and state levels. Perhaps the inability to apply on one’s own self, the rules of the game that we often expect others to comply with is unfortunately the reason.

It makes me sad when the common employee is often blamed for the ills of the organization, in this case too, whereas the real reason for the debacle lies elsewhere, in my opinion on the head honcho. An organization is only as good or as bad as the head honcho, everything else is merely a symptom. A merger that really never happened and in the process resulted in a chaotic situation is at the back of all ills that we are currently witness to. And the bunch of people manning the top slots left no stone unturned in ensuring that their focus does not shift from their own selves and simultaneously shifting the blame to the men at large, an act in which they have been successful so far........ 

The role of the watchdogs is also really what dogs do. They wait and watch and jump at the slightest hint of movement and in the process create an environment where movement if any is at the peril of the mover. How can a outside agency be entrusted with the task of ensuring probity in public life, it is simply the job of the executive and if he is lacks integrity, the organization does not have a future either way. Unfortunately while in most of the peripheral areas, we continue to imbibe the western culture, we conveniently look the other way when it comes to imbibing their style of governance.

And those watching on the sidelines and passing comments or giving ideas have to be many and they are. Many of them may not have excelled in their own sphere of activities while in saddle, yet profess to know how others should be doing their job. My steadfast refusal to be the medium through which others settle scores is borne out of the conviction to run the organization my way and deliver, not how the fence sitters perceive it should be.

The mess is by no stretch of imagination a minor one, yet it has to and shall be sorted out. This time consuming exercise has to be gone through and the price would have to be paid, either way. Turning around is not an attempt, it is a foregone conclusion, despite the plethora of handicaps and with this thought at the back of our minds, we are moving ahead.

Amen!

Battling the machinery

The uphill battle continues. What really foxes me is the mess and the amount of indecision at all levels that must have gone into almost on a continuous basis to achieve the grand mess that we are saddled with today at the national carrier.

Yes it is true that the typical staid way of functioning must have helped a lot, as that alone guarantees maintenance of status quo and hefty premium on non-deliverance. Strange it may sound but in the PSU jungles, it is not the tiger who is the most feared but the cunning fox that surreptitiously appears out of nowhere to claim its prey.

Addressing the young budding management students at the legendary IIT Delhi recently, I was literally at pains to explain to them the unlimited bundle of power that a human being is, yet that power and the potential remains untapped almost forever, with rare exceptions of course. The system that everyone criticizes and mourns for, yet accepts and perpetuates has a tremendous crippling effect. Endless debates and deliberations and yet remaining indecisive over even petty matters is the hallmark of the system.

It is a fact that the new government is trying its level best to pull the nation out of the accumulated mess of almost seventy odd years. No new scam hitting the nation since the present dispensation took over is at stark contrast with the legacy that they inherited. There is stress on integrity and value systems and interference is almost absent. Honest intentions are also conspicuous by their shining presence. While we are indeed witness to good strides in governance and development, yet the fact remains that a quantum growth and improvement would be possible only if the machinery radically changes the way it has been working. If it keeps working in the way it has been all along in the past, we would keep on getting the results we had been getting in the past. A total overhaul is required. Simplification is the name of the game. Things have to be made simple to happen and they shall.

The role of the check-posts, namely the vigilance and audit setups has to be reviewed and drastically curtailed. Malafide has to be handled with an iron hand, mistakes need to be merely glossed over. Trust in human beings has to be brought back and also the realization that if mere punishments could reform, crime would have hit a new low in India by now.

The recent facebook post of the coal secretary in which he has laid the blame for the lack of initiative at the feet of the five C’s is like hitting the nail bang on the head. That the 5C’s including the CVC and the CAG have succeeded in curbing initiative is a statement of fact that I have been living almost all my life. Initiative for an officer working within the governmental machinery is a personal risk for which he may end up bearing the cross all his life. And many therefore ask - why risk it, when a life devoid of initiative provides the same personal comforts sans pressures and also keeps the door open for elevation to the highest levels. Premium is there, but only for doing nothing.

Process reform is the key. Almost everyone appreciates it but hardly understands the same. It is indeed all about simplification of the decision making and contractual processes that swamp the governmental machinery. Unfortunately over the decades, in the garb of transparency and curbing corruption, almost all processes have been complicated to ridiculous levels. And therefore most of us who are not satisfied with merely twiddling our thumbs, are often at a loss for how to proceed forward and do things. And having worked in almost all sectors of the machinery, I can say with the courage of conviction that this maze is omnipresent.

The maze has to lift for the jewel of the east to rapidly emerge from the shadows. 

The travails of a public sector chief

My stints with three public sector organizations, spanning almost a decade have made me experienced enough if not exactly wiser. Reinforced I am definitely with the thought that PSU’s have an inherent strength that other commercial organizations devoid of governmental backing apparently lack, yet the thought that if left free and with an absolute clarity of goal and purpose, conquering the skies would indeed be a child’s play always lurks at the back of the mind.

Very early forties is a fairly young age to be a public sector chief but that is what I was when asked to take over the reins of the mammoth tourism conglomerate, the Indian Tourism Development Corporation. Faced with a loss making entity on one hand and a system hell bent on getting rid of commercial entities from its fold, the job on hand was definitely not an easy one. Yet gaping mouths is what we encountered when the entire team rose as a goliath to rid the entity of its loss making traits. The spectacular growth, almost impossible to achieve even in the best of the private sectors left almost everyone speechless. And then I paid the price.

Then came the three stints with the tourism major of the wonderful state of Madhya Pradesh. While the state rose over all others in its successful quest for being the numero uno, the rapid turnaround of the commercial properties, and there were many, surprised almost everyone including myself. The ferocity with which the men (and women) of the state tourism development corporation shrugged off the cloak of ignominy and inefficiency made even the private sector speechless. Ofcourse the proactive support of the entire state machinery made the job easier, yet the fact remains that what really happened was our dipping into the inner strengths of the public sector that was almost given up as an also ran.

And now the third and the most challenging, the national carrier that also appears keen to shrug away its cloak of years of rot and neglect. It is now also certain that this entity would soon surge ahead of all its competitors in the not so distant future.

Towards the end of all my postings, I am often asked to put in place systems that would last forever and in the process enable the organization to keep its head above water perpetually and one always remains at pains to explain that such a system is not yet born, nor it shall ever for leadership is a role that can never be substituted by systems or inanimate objects. Yet the expectation of utopia remains.

Yet some stability can be brought about in the functioning of the public sector undertakings only if the dragnet of vigilance, audit and complex processes in the garb of transparency are loosened. The fear of committing a mistake and then getting mauled by the machinery is what keeps most of the public sector mandarins away from the path of decision making and even bringing clarity in their desires. And if decisions are not made in a commercial organization, or if safe play is always resorted to, the outcome can be easily fathomed by even a grocery shop owner.

Why performance or the end result alone should not be a criterion to judge an organization or its mandarins is what amazes me. Why even petty decisions or acts are microscopically examined without a speck of a concern for the overall performance is beyond comprehension especially for those whose primary concern remains overall growth and results. And finally why should one’s actions be subject to examination by someone who may be less competent, less honest and less committed really foxes me.

While beginning my career, the professor of finance at the staff college professed the canons of financial propriety, the foremost of which was – spend government money as if it is your own. And since then I have been wondering why a tender process has to be initiated for purchasing a sofa for the office whereas one simply makes the best buy off the shelf for a requirement at home.

As long as our focus remains on the process coupled with a thought process that everyone is dishonest unless proven otherwise, we shall remain where we are and shall keep on cursing all public organizations. The focus has to firmly shift to delivery if we do not desire to perish. Mere utterance of words “Perform or Perish” will never be enough.

The inherent goodness of mankind - 2

The huge outpouring of emotions on my last day in the service of the heart of incredible India took its toll. Yes, despite the huge anticipation of an impending challenge that I always looked forward to,  I was drowned in the sea of love and emotions. And why not, the love and affection put on open display by almost everyone in my circle is enough to give pangs of pain to anyone, and I have always been by nature, a very emotional person.

Madhya Pradesh is a lovely state, inhabited by simple people and MPT, by hardworking and sincere men who lifted the organization from the abyss to everest and I sincerely hope they continue to rise further under bureaucrats whom I always admired and also loved.     

The outpouring of sentiments from men in the air also overwhelms me. Air Indians I am certain are also as good and God willing, perhaps a shade better than the ITDCians, MPTians and Railwaymen. This belief stems from my experience with one such guy who worked with me since the last six months and who is now going to plaster the MP sky with planes, albeit smaller ones. I believe there must be scores like him and that thought alone gives me confidence and courage.

HR is the crux, unfortunately most of us in the sarkari seva pay no heed to it and remain embroiled in the mundane. If everyone is able to realize his or her potential, there is no reason why organizations will not grow by leaps and bounds. The mere thought that all of us, at the core are one with the almighty makes me treat with utter disdain the artificially created divides, for I have often experienced great work being delivered by mortals unfortunately regarded low in the artificial hierarchies.

I often remember with great pride, the rise from abyss of men during the days ITDC was being hived off. The tremendous zeal that my men then displayed to pull the organization out of the red and compete with the best in the private sector often make my eyes swell with tear and pride.

Perhaps I have been lucky, having gotten so much love and respect in the past, and God willing this lucky streak shall continue. This I am absolutely certain will be the greatest test of all my beliefs and convictions, the strongest of which is the belief in the inherent goodness of mankind.

Amen!

On the move once again!

This time to head the beleaguered Air India, the erstwhile Maharajah of the nation with its trademark logo. The sheen has been lost but not the inner strength is my firm belief and this alone gives me the hope that the skies can be ruled once again. And it shall happen.

My diehard belief in the inherent goodness of men at large who have delivered while I have merely shown them the way is the reason for my optimism. My experience in running commercial enterprises is that leadership by apex management indeed remains the primary issue, while the mundane takes priority and that too in a reactive manner. Providing proactive leadership is the crux and playing on the front foot the easiest way to demonstrate the same is what I believe in.  

Heading Air India had always remained a dream, especially since I was shown the door after turning around Hotel Ashok Delhi and putting on the right track, the India Tourism Development Corporation, for since being turned around myself, the belief that a turnaround is indeed possible had festered inside me.

And now the moment of truth has indeed arrived. All my beliefs, and there are many would now be put to test and I will realize whether I was wrong or right. Yet I have to be right for I cannot afford the ignominy of defeat especially in my last tenure. My firm belief that will power is still the biggest power to overcome any obstacle and impeccable integrity and adherence to value systems the only way to perform miracles would now once again be put to test.

My stint at ITDC helped, for I witnessed a tremendous team-work amongst employees, something that till then was never considered possible. And when the team rises, as I pleasantly witnessed, a turnaround emerges. Yet hard work has to act as the major ingredient of the pie.

And Madhya Pradesh Tourism has been fun. With open support from the powers that be, the men at the corporation rose to the occasion to propel the state to the forefront of tourism in the country and the corporation, a perfect commercial enterprise.

A motorcycle advertisement where the rider blends with his bike and they become one has been one of my greatest inspirations. That is the crux, the CEO has to completely blend with the organization that he heads, almost like sugar in water and then the decisions that he takes would invariably tend to be right. Gut alone provides the right answers in commercial organizations, I have almost always realized.

Like always before I shall not fail this time also, perhaps my last innings in the service of the nation, is a promise that I have made to myself.

May God give me the strength!

Kalam after Gandhi

The nation cried after a very long time. It wept when Gandhi left, tears trickled down when Nehru departed and now an avalanche of tears and emotions flowed when Kalam passed away. That mere religion is not at the root of genuine love, respect and emotion is the true learning from this incident that engulfed the nation into sadness.

Today is Guru Punima, the day of reverence to all our teachers and what can be better than to remember the true teachers that this nation had, Gandhi, Nehru and Kalam. Gandhi gave us our greatest gift, the gift of freedom that he snatched from the jaws of the British, armed only with the greatest power on earth, the power of non violence, the power of non submission to what is inherently wrong. Gandhi was also the most powerful man ever to walk on earth for his power was truly personal, the genuine power that emerges from being truthful and one with humanity and this trait alone ensured the submission of the greatest nation of that time to the rightful demands of a very big section of the humanity. And Nehru led this nation in its most difficult times.

Kalam, I met for the first time properly when along with Arunima, my better half we went to his residence to invite him for the annual function of the railway women’s organization. His simplicity was just amazing for we could never have visualized such a big man to be so simple, so down to earth and so humble. Accustomed to the rough ways of those in power and also out of it, we were simply charmed into submission and at that very moment we fell in love with the greatest of human being we had ever met in our lives. He came for the event and conquered forever the hearts of all the railwaymen present for the grandest yet simplest function of their lives.

Kalam, the truest teacher that this nation has ever had showed us the meaning of words like humbleness, humility, commitment, truth, integrity and being true to oneself, the organization and the nation. That these are not mere words from the english vocabulary but have a great inherent meaning and value for the humankind is the biggest learning imparted by the greatest missile man and the finest president ever born in this republic.

He mingled with the differently abled kids on the day of the function as if he were a kid himself and therefore could feel the pain and the joys of being one whom the allmighty has made not like many others. His beaming face, his voice laced with emotion and love and his direct connect with the people, especially the children who are the future simply transports one to a different environment.

And to the men in power and out of it, his life is a subtle message that authority is vested only for the good of people at large, not for self aggrandizement.

His soul left his body while he was teaching at Shillong, a true teacher he was.

Gandhi once said “My life is my message”. Kalam never had to say it, yet his life shall forever remain the most powerful message for the nation after Gandhi.

Protocol, gifts and bouquets

The recent incident on a railway division where a senior officer was found threatening the subordinate for contributing towards the marriage gift of the daughter of boss of the senior was nauseating to say the least, yet none in the officer community was surprised.

An organization steeped deep in unethical practices cannot be expected to be jolted by such a minor incident that otherwise took the nation by surprise and also pricked the conscience of many who have not yet crossed the line between honesty and theft.  

I am reminded of an order by one of my ex-bosses who subsequently rose, if one calls it rise, to become the head of the nation’s largest monolith. The boss was brazen enough to verbally order for departmental get together dinner and booze parties to be organized at the expense of some hapless contractor every month. And as expected I failed to comply and landed into many subsequent soups at the hands of the boss who rose to the top, in rank, expertise in brazen loot and lowly acts of personal conduct. Yet no eyebrows were raised, when the boss issued his brazen order or when I was busy paying the price for my misconduct of brazen defiance of unethical orders.

Yet the latest incident is indeed beyond justification. How can senior officers be so brazen so as to threaten their juniors into submission merely for collecting an extremely high value marriage gift. That the junior by not succumbing to unethical pressure tactics rose a few notches in my eyes, notwithstanding, the conduct of the bosses is indeed extremely uncalled for, despite reflecting a true picture of the deeply prevalent rot in the society.

Excessive bent towards providing protocol to the senior servants of the government also saddens me. Why this bent towards something so immaterial and that too at the cost of delivery per se hurts me to the core. And that too when all these peripheral trappings are bound to vanish in thin air as soon as one crosses sixty. Yet people do not understand and the rot continues.

And the same with giving bouquets and opening the door of the car, not as a token of respect but just to please superiors for petty personal gains.

Sometime back I had taken a drive against plaques that were installed only to carve in stone for posterity the name of the blokes who did the honors while laying the foundation stone or during the commissioning of the facility that should have been there in normal course. Yet I must give credit to these blokes for so far their names have not appeared on plaques next to taps, cisterns and commodes.  

When is all this going to end, especially in the biggest corporate on the globe and till that happens, all our dreams shall remain in air? Tragic is’nt it and also sad that we are giving up on an organization just to satiate the ego of a few who but for the same could make a difference if only they desired.