Defining Integrity

The general lack of integrity is still a cause for concern, despite the focus on probity that we have fortunately witnessed in recent times. 

I am reminded of an incident more than a decade ago when a senior state level politician filed a motivated complaint, accusing me of dishonesty and seeking an enquiry to probe charges. A direct confrontation that followed set the matters right with doubts being raised on the politicos capability to even understand what honesty or integrity meant. The matter ended with a confession of the reasons behind the complaint followed by profuse apologies, apologies that the politico continued with for years.

And that set me thinking – why is it so easy to accuse someone of dishonesty, more so within the governmental setups, a scenario that is witnessed in the form of a plethora of vigilance cases, enquiries and charge sheets that engulf the environment. It is sad that even a deviation from a laid down norm or a mistake is regarded as malafide, a scenario suited to throttle initiatives.

It is not only about honesty. Honesty is truthfulness, integrity goes much further. While honesty is about acceptance of the truth in its absolute form always, integrity is about doing the right thing under all circumstances. Integrity therefore is also about an impeccable conduct and behavior for that is the right demeanor to possess.

Yet the blatant absence of it and why? During my over four decades of serving with the government, the majority of the officials I interacted with comprised of those who would do the right thing only if there was no pressure whatsoever from influential quarters to do otherwise. The silent minority who would do no wrong despite pressures also comprised of two categories, one who did no wrong and delivered, while the bulk did no wrong and also had no concern for delivery. The majority and the bulk of the minority, both lacked integrity.

The system unfortunately continues to regard everyone as devoid of honesty or integrity despite occasional signs of being proven otherwise. To that extent the legacy left by the british continues uninterrupted. 

The widely prevalent belief that regards check-posts as an appropriate deterrent for dishonest practices is also misplaced. The more the number of check-posts and those who police, the greater the ingenuity of those on the wrong side is my firm belief. If mere policing could reduce crime and corruption, the job was simply confined to increasing the number of policemen. Our rank inability to provide a corruption free society, a society where every interaction of the common man with the sarkari tantra is not laced with graft, despite the over powering presence of the watchdogs says it all. 

And why not, the society and the system generally lay no emphasis on the need for honesty and integrity. Never in my career spanning over four decades have I witnessed a forum called by my superior where issues related to honesty and integrity were discussed.

Trust deficit is a mild word, lack of trust is most appropriate. Yes a system that does not trust its own constituents can only propagate lack of integrity and that is what has happened. Viewing every action with suspicion has become the norm.

Inculcating integrity in the human resource has to be the numero uno priority for organizations as well as the society and putting this issue bang on the table would start the ball rolling.

Ease of Living in India!

Ease of doing business in India is a much talked about issue in present times and rightly so – more businesses means a better economy for the good of everyone. Yet I wonder whether tackling issues that impede business is an activity more important than setting right issues that hamper living itself?

It is a fact that living in this nation as a common man bereft of power and money is no cake walk. For every single interaction with the governmental machinery is laced with graft and or pain, be it an act as simple as getting a driving license or as difficult (sic) as registering property.

A machinery that is dishonest to the core with a few exceptions of course is what makes doing business or ordinary living in India so dam complicated and difficult and therein lies the major difference between ours and the developed world. And unless and until we are able to handle the basics, progress would be confined merely to the paper or at best to rhetoric that most of us have been digesting for decades since we came on our own.

Dishonesty or simply put, endemic corruption is the biggest issue plaguing this nation.   

Being honest and that too one who does not tolerate dishonesty in his own realm is indeed a difficult preposition. And the definition of dishonesty is not confined merely to greasing of palms but extends much further. Being true to oneself is what honesty is all about. Being able to look in the mirror without finding a slimy individual in the shadows is what being honest is all about. Being prepared to pay the price for being true to oneself is what honesty is all about.

Yet in a world where the tribe of honest people is shrinking by the day, the dishonest who are apparently flourishing are in true sense not, for inside the core of their hearts they know their true self whom their own conscience detests.

Half-hearted attempts to control the dishonest only result in this tribe searching for and finding ingenious ways of going around the roadblocks. The solution indeed lies in changing the moral fabric of the society that perhaps would take lifetimes of struggle. 

The media is full everyday of reports about people in power raking in the moolah. But such reports do not touch even the fringes of the real problems plaguing the system. While occasionally a big fish lands in the net, the small fishes who throng almost every pond in the country continue with their (mis)deeds unabated. And the common man as well as productivity continues to suffer.

The present federal government has noble intentions yet there are serious misgivings about it being able to stem the prevailing rot, for the rot is miles deep and widely strewn around. In this democratic nation of ours with thousands of years of glorious history, there is no way a common citizen can interact with the system with dignity and grace. Till such time the rot is first curtailed and then cleansed, I do not see much hope for the nation in true sense, yet I pray to the almighty everyday that the present dispensation really succeeds down to the grassroots level in its pious intentions.

State firms fail because of inept management

(This article was published in the HT of 17/10/2013)

On October 10, civil aviation minister Ajit Singh told a private TV channel that the national carrier - Air India will have to make itself  “profitable or a subsequent government will have to explore at privatising.” The statement created a flutter reminiscent of the era of disinvestment when the hospitality sector giant India Tourism Development Corporation (ITDC) and many others were sold off.

As the head of ITDC, I was often amused at the irrationality of the excuses trotted out for justifying the sale of the family silver — governments should not be in the business of running hotels, the company facing huge loss and the government needs money — were the three major excuses trotted out, but without substance. The counter-arguments were: if the government can’t run even hotels profitably then can it run the nation, give us time and the company will be as profitable as those in the private sector; and if the aim is to maximise sale proceeds why not sell through an open auction and why attempt restricting post-sale operations.

Major properties were palmed off at prices that would not fetch even a decent house in the outskirts of Delhi. Unfortunately, the tremendous enthusiasm over selling the family silver overshadowed the need for sanity.

The theory that governments should not be running businesses and, therefore, get rid of them is inherently faulty. Running a business enterprise requires sound commercial sense. That is why private enterprises burn the midnight oil while selecting their chief executives. Had the same diligence been applied while choosing CEOs for State firms, the story of even the national carrier could have been different. With the might of the State behind it, the public sector has an inherent advantage over the private sector. Unfortunately, this advantage is now being frittered away.

Also, the latent strength of the Indian public sector enterprises lies untapped even after 66 years of Independence. It defies common business sense why many of these commercial enterprises set up with public funds and backed by the State perform so badly.

The reason lies in inept apex management as often the criterion for appointments lack merit. That the kinds of ownership and technicalities are mere peripheral issues and what matters is the commitment, zeal and integrity of the person in charge of these enterprises.

Air India and ITDC are textbook examples of inherently profitable business enterprises brought to the mat by inept managements.  Contrary to public opinion, blaming political masters or the external environment for the ills of a company merely diverts attention and shrouds the real causes. The fact remains that the ‘companies act’ and the ‘memorandum of articles’ sufficiently empower the chief executives to ward off any hostile threats to the efficient working of the enterprise, yet in many cases the chief executives lack leadership traits besides showing undue eagerness to succumb.

Any commercial enterprise, be it the local paan shop or a multinational corporation, is only as good as its leader, or in other words the officer who heads it.

Unfortunately, most of the senior officers only look upwards and display extreme keenness to be identified as the blue-eyed boys of the powers that be. They achieve that goal but in the process the company they head often lose out.

Over vigilant vigilance!

That the Anna brigade has brought the issue of corruption centre stage in one of the most corrupt and backward nation of the world is absolutely true. What the brigade however does not know or realize are the complexities of the tantra, complexities that can be appreciated only after experiencing them, not otherwise.

The organizations responsible for eradicating corruption or for catching the corrupt have also moved to the hyper-active zone. Spurred by Anna and also the rising prices, the various vigilance set-ups have also raised their consideration fee. After all the vigilance inspectors and the vigilance officers are also part and parcel of the same corrupt society, so why blame them if they also partake of the loot.

Jokes apart, it is an established fact that the various vigilance set-ups in the nation have with passage of time emerged as the fountainheads of corruption. They thrive on corruption and therefore have no stake whatsoever in its eradication. When corruption thrives, the mandarins of the vigilance set-ups rule the roost and if ever corruption were to be really eradicated, they would not know what to do.

Some organizations like the one to which I belong have taken the vigilance business to absurd and ridiculous proportions. Every single act that is even a minor deviation from the prescribed rules and procedures is sufficient to issue a charge sheet followed by subsequent long drawn out investigations. And the rules and procedures are also many. The massive building that many call as the ministry is busy churning out rules and procedures for specifying almost everything under the sun. Perhaps placing a ban on supply of A4 size paper to the over bloated ministry may be the best thing to do.

Why do we need a separate vigilance set-up is what I have been unable to appreciate in the over thirty one years of my service career. Is it not the primary function of an executive to remain vigilant and prevent corruption in the organization and men under him? Is the executive not to be trusted and every single act of him is to be put under the minutest scrutiny for even a miniscule deviation from the books?

I always wonder what sort of organizational culture we are brewing? Is not deliverance more important than anything else? Or is babugiri the numero uno priority? Let us first be clear and then suitable results that would need to be accepted will follow accordingly.

Having been out of my mother cadre for over a decade, I could never have imagined the extent to which systems have gone rotten in an organization that often calls itself commercial. And amongst the many departments that the mother organization is divided in, vigilance perhaps takes the cake. The best and the most striking example of dishonesty in the garb of honesty.

May God help us!