Air India, the national carrier
of India is indeed on the way to emerge as the nation’s pride in days to come.
I always believed in two things –
the inherent strength of the indian public sector and the inefficacy of what we
look upon (or down) as the top management of these corporations. A misplaced
belief in not trusting anyone other than the self is indeed the crucial factor
behind the demise of many such jewels in the lap of the nation. And not knowing
or not even attempting to know the tremendous latent power that human beings
possess lies at the core. It is in this dismal scenario which has lasted over
almost seven decades that one looks at the present national leadership as the
brightest ray of hope ever to have been showered on the nation. And we have to
be patient for it takes time to stem the decades of rot. Unfortunately while we
seek patience for ourselves from others one does not display even a streak of
it insofar as expectations from others are concerned. This realization gives me
hope both for the national carrier as well as the nation. Great times are
unfolding at the pace they can and should.
That Air Indians, even the
commonest of them silently bore the blunt of being unfairly blamed for the
debacle of the airline convinces me of their infinite resilience besides making
me hopeful for the future. The plunge of the national carrier is indeed the
handiwork of fate and individuals other than the rank and file, a plain fact
left unrealized so far. And therefore my efforts to place facts on the table
for I believe that acceptance of the ground realities is indeed the first step
in the path to revival.
My very recent three day visit to
the commercial capital of the country was a satisfying one. Interactions with
the staff as well as the agents who give us business in both the passenger and
cargo segments were fruitful and satisfying. That there are no absolute
guarantees in commercial scenarios, and therefore taking risks rather that
twiddling our thumbs for fear of the unknown or the vigilance is the only
course of action open to us.
And the genuine emotional connect
with the men that invariably brings out the best in them has no parallel. Emotions
therefore came to the surface when the appointment letter was being handed over
to the spouse of a deceased engineer. Even meeting hordes of staff who in me
saw a faint row of hope for the beleaguered carrier are moments beset with
emotions and strengthens the thought of laying down everything at the altar of
humanity. What better feeling than to see the smiles on the faces of those one
feels responsible for.
My earlier stints especially at
the Madhya Pradesh Tourism, ITDC and Delhi division had all been emotionally
charged moments. After all when one deals with human beings, it is all about
happy moments, feelings for others and concern for humanity at large. And all
this reinforced in me a belief that despite what the experts say, it is the men
who make or mar an organization or the nation, it is the men who can create or
destroy wealth and who can usher in happiness or gloom. Concern for the men
therefore is the core issue, everything else thereafter merely falls in place.
Human nature is indeed the most
complicated of sciences. While we fully well know what makes us happy or what
we desire from others, we have been miserably failing in applying the same
yardsticks when we deal with others. My only hope lies in my men finding the courage
to be good to others and devoting their lives for the common good.
Amen!
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ReplyDeleteIt is the men who make or mar an organisation or the nation.....absolutely Sir!The moment good men of unimpeachable integrity are given their due place in an organisation,it wil thrive.